At Circle Blue Studios we want you to love your order. If you are not completely satisfied with your selection, we will accept returns of items by mail within 14 days from the date of receipt. We only accept returns for purchases from our online store. Products purchased through our retailers must be returned to the retailer and are subject to the retailer’s individual store policy. A credit for the purchase price of the returned item will be issued provided the item is in its original condition. We cannot accept COD deliveries.
All returns should be securely packaged in the original box and should include the original packing slip. If the original packing slip is not available, please include the following information with the returned item: order number, billing name and billing address.
To return or exchange an item, please send an email communicating your reason for return or call 1-888-???-???? to request a return authorization (RA) number. All returns must have a RA number marked on the outside of the box and on the packing slip. Items cannot be accepted for return without an RA number.
Please make sure to write the RA number on the outside of the package to ensure the delivery is accepted. For your protection please insure the package for the full purchase amount. Please be sure to keep the Return Tracking Number. Circle Blue Studios is not responsible for items damaged or lost in transit.
Exchanges cannot be made until the original item is returned. A credit will then be issued before a new order can be placed.
Shipping charges are non-refundable for exchanges or returns unless you received the wrong item or if the item is defective.
Returns should be addressed to:
Circle Blue Studios Ste. 100
Online Returns – RA#_____
9173 Silver Lake
Cedar Hills, UT 84062
Credits are refunded upon receipt of the item via the original method of purchase. Typically, refunds are reflected on your statements within 3-5 business days. Refunded credits do not include shipping costs. You will be notified via email once the return is processed.
Information We Collect.
We collect contact information such as name, mailing address, email address, phone number, and company information such as company name and Web site URL. This information may be used for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients. We may also use the information you provide to follow up with you, or to contact you about offers or products which you may find interesting.
You may elect not to receive emails from us. If you did not opt out of our email program, we will use your email address to send you emails which may interest you. Emails will likely contain information regarding our products or offerings. To unsubscribe from these emails, click on the Unsubscribe link below. Also, an unsubscribe link will appear at the end of each email we send you, and when you click on it you will be automatically unsubscribed from computer mailings.
How to Access and Update User Information.
You may request to access and update your personally identifiable information by using the link located on navigation bar of our Site, which will take you to the "contact us" page and other areas of our Site where you may contact us directly via email with your specific request. We will attempt to provide you with reasonable access to any personally identifiable information you have provided to us within 30 days at no cost. If access cannot be provided within that timeframe, we will provide you with a date by which the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied
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